As the designated librarian for QU Online, Kolbin recognizes that many students are returning to higher education after an extended break. Understandably, they might be anxious, or even scared, about the work load and the role of technology in today’s classes.
“I tell them they’ll be fine,” Kolbin said. “I tell them we’ll go over whatever they’re having trouble with until they get it.”
Kolbin offers all students a highly personalized experience. She provides library instruction workshops, along with webinars and online tutorials. She also keeps virtual and physical office hours because she understands that some people prefer communicating over the phone, while others prefer e-mail.
“We have many kinds of learners here, and I try to accommodate them all,” Kolbin said. “I don’t want anybody to feel lost.”
Often, these online learners work full-time and take care of families. Many of them live in other states, or even, other countries. Kolbin makes a point to get to know her students on an individual basis. As a result, the term “off the clock” is foreign to her.