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How to Resolve a Balance Due

The following information will help you to efficiently address a balance due on your financial account with the Bursar’s Office. By using the steps below, you can potentially resolve the issue on your own and avoid the need to wait for a response from our office.

If you receive an email alert indicating that you have a balance due on your account

First, review your term account activity by logging into Self-Service, click on "Student Finance," and click on “Account Activity.”

Log Into Self-Service

If your account activity does not reflect a balance due:

You can ignore this alert and we thank you for your payment. You most likely received this alert because your payment was processed soon after this alert was generated. If you have a financial hold on your account, it will be removed shortly.

If your account activity does reflect a balance due:

You should determine the cause of the balance due and then use the steps below to plan the appropriate course of action.

Please contact the appropriate Financial Aid Office directly. Once the Financial Aid Office updates your account, your financial aid/loans will automatically appear on your next online statement:

Contact Undergrad Financial Aid

Contact Grad Financial Aid

Contact Law Financial Aid

Contact Medicine Financial Aid

Contact Online Programs Financial Aid

You should complete the online waiver form immediately at gallagherstudent.com

The charge for the Student Health Insurance will remain on your bill account activity until the waiver process has been completed. Please allow one business day for the online waiver to be processed and the charge to be removed from your bill account activity.

Single payments as well as payment plans can be processed online. While in Self Service, simply click on “Student Finance”, then click on “Make Online Payment” to begin. Online single payments are posted real time to your account activity.

Make an Online Payment

Learn more about payment options

Reach out to us. We're here to help!

Contact the Bursar's Office

Follow Up

After you have appropriately resolved your issue and made any necessary payments you should review your account activity again to verify that the changes were made.

If your account activity no longer reflects a balance due
You are done! If you have a financial hold on your account, it will be removed shortly.

If your online bill still reflects a balance due
You should determine the cause of the balance due and use the steps above to determine the appropriate course of action.

If you are still experiencing problems resolving your balance due
Contact the Bursar's Office

Contact the Bursar

We are committed to superior quality service to help our students and their families meet their financial obligations to the university.

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