Quinnipiac University

Frequently Asked Questions

Review some of the most commonly asked questions about Quinnipiac Student Health Services, provided by Hartford HealthCare, below. 

If you need more assistance, please contact us.

Services and Forms FAQs

Students may schedule an appointment by using the online appointment scheduling tool.

Schedule a Health Services or Counseling Appointment

Students may also call 203-407-4050

Learn more about hours and locations


Each time a student arrives at Student Health Services, they should have a state-issued photo ID and a means to cover a co-pay (if required by insurance). Students should also bring their insurance card if it is their first visit or if any information has changed.

Learn more about insurance and billing

  • Annual HIPPA Consent: Allows Student Health Services to treat the student

    • If the student is under 18, we will call the parent/legal guardian on record to obtain consent each time the student comes in

  • QU HIPPA Consent: Allows Student Health Services to disclose pertinent medical information to QU in the event of an emergency

  • Virtual Consent: Allows Student Health Services to conduct virtual appointments, if necessary

  • Friends and Family Form: Allows Student Health Services to disclose medical information to the individual(s) the student identifies on the form only

Hartford HealthCare Medical Group is contracted with a local pharmacy provider (Apex Pharmacy) to have prescriptions delivered directly to campus for pickup in Student Health Services. Students also have the ability to have their at-home primary care physician send prescriptions directly to Apex Pharmacy for convenient delivery on campus for maintenance medications (e.g., an asthma inhaler).

Here are the steps to follow to request delivery of an at-home prescription:

  • Student’s primary care physician (PCP) will need to send the prescription directly to Apex Pharmacy with student demographic and insurance information;

  • PCP must note on script “Quinnipiac Student Health” as an identifier to ensure delivery to Student Health Services and pick up by student;

  • E-script is the best method of sending prescriptions to Apex Pharmacy. The PCP may need the pharmacy’s NPI: 1780621169

  • The PCP can also fax or call in the script if e-script cannot be used:

Yes, Student Health Services will store medications for a student. The medication must have the student’s name and date of birth clearly marked on it.

Students can request a private exam room for their appointment via email at QUCampusHealth.General@hhchealth.org. The student must provide the time and date of their appointment.

Insurance, Billing and Co-Pay FAQs

Yes. By having a trusted, statewide healthcare system operate our Student Health Services, a visit to the on-campus health clinic is now similar to visiting a local doctor’s office, hospital or walk-in clinic. Just as any healthcare provider you see at home in your local community bills your insurance company for their services, Hartford HealthCare is doing the same for services they provide in our on-campus health clinic.

Care providers in our Student Health Services Center are employees of Hartford HealthCare Medical Group (HHCMG) and are considered part of the HHC network of providers. Most health insurance plans accept HHC Medical Group as an in-network provider. Please call your carrier to confirm Hartford HealthCare is in your network, and share with them the “HHCMG Specialty” Tax ID Number: 37-1911194.

Students must present their insurance ID card when seeking care at Student Health Services to validate their insurance coverage and to enable Hartford HealthCare to bill the student’s insurance company for the services delivered. A physical ID card is required to scan into the electronic medical record system for a student’s first visit to the health center. It will be on file after that first visit.

A co-pay is only collected if the student’s insurance plan has a co-pay as part of the terms and conditions of the plan. Since Hartford HealthCare is billing insurance for services received in our on-campus health clinic, it must collect the appropriate co-pay in accordance with the plan’s coverage guidelines.

Please note: Quinnipiac will cap all copays at $15 and then pay the difference if any student’s insurance plan has a copay higher than $15.

Any billing questions should be directed to 1-877-HHC-BILL (1-877-442-2455).

A co-pay is the amount your insurance requires you to pay at the time of the office visit. Any bill you receive after the appointment is for services rendered during the visit and is dependent upon the level of care received.

Any billing questions should be directed to 1-877-HHC-BILL (1-877-442-2455).

Please note: Quinnipiac will cap all copays at $15 and then pay the difference if any student’s insurance plan has a copay higher than $15.

Students will need to make all copays or health service-related payments directly to Hartford HealthCare when they visit Student Health Services. Payment can be made with Visa, MasterCard, Apple Pay, Google Pay, check or cash. Students will not be able to use their QCard as a means of payment.

  • A co-pay will be collected and insurance will be billed for medical services. The co-payment is determined by the insurance carrier on file.

  • Students can request that insurance not be billed for counseling services and any sexual-health related services provided by HHC on campus. Quinnipiac will pay for the cost of those services.

Students will be presented with a release form to sign when they arrive in the clinic before services are provided. The release form must be completed for every counseling and sexual-health related visit. Insurances will not be billed for counseling and/or sexual-health related visits.

Please note: a release form cannot be requested retroactively after insurance has already been billed. The form must be completed before services are rendered and insurance is billed.

If you receive your health care services from a hospital, physician or other health care provider that participates in your health plan, they are often referred to as "in-network." Hospitals, physicians or other health care providers who do not participate in your health plan may be referred to as "out-of-network."

Hartford HealthCare participates in most major health plans in Connecticut. In addition, please review your health plan provider directory and/or consult with your health plan to confirm coverage.

Please present your current health plan identification care when you register at Student Health Services at your appointment.

Quinnipiac requires all students maintain major medical insurance as a condition of enrollment. Quinnipiac offers a health insurance plan designed specifically for students through Gallagher Student Health. A student may waive health insurance coverage if he or she presents evidence of other health insurance, including coverage under a parent’s or guardian’s plan, that provides benefits equal to or greater than the Student Health Insurance Plan administered by Gallagher.

  • Visit the Gallagher website for plan information and to enroll, or to submit your waiver. Use your Quinnipiac student email and password to log in.

  • Students must document evidence of coverage and make an online waiver decision by August 31, 2024.

General questions about Hartford HealthCare

This is part of Quinnipiac’s commitment to emphasizing individual health and well-being as a top priority to foster both personal and academic success. QU partners with Hartford HealthCare to operate it on-campus Student Health Services because of the health system’s experience serving student populations at other institutions, its collaborative and coordinated health care model, and ability to provide expert consultation to the university on a wide range of campus health issues including student wellness, mental health, athletic training and infection prevention strategies. This brings extensive added depth in health care expertise and resources to support our students and gives families peace of mind they’re receiving excellent care when needed while away from home.

Student demands on our on-campus healthcare services have grown exponentially, and COVID has exacerbated those needs. The benefits of having Hartford HealthCare provide health services to our students include:

  • Access to over 3,000 doctors, specialists, counselors and others who work for Hartford HealthCare;

  • Prescriptions delivered directly to campus – DAILY – for pick up in Student Health Services;

  • Student access to a mobile health app (MyChart) and a nationally connected electronic health record, which means all their health information is in one place and easy to access to improve how their care is coordinated;

  • Expansion of the range of services provided to our students on campus or through referrals, including preventive care, treating illnesses, mental health, athletic training, infection-prevention strategies and more.

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