First, review your term account activity by logging into Self-Service, click on "Student Finance," and click on “Account Activity.”
If your account activity does not reflect a balance due:
You can ignore this alert and we thank you for your payment. You most likely received this alert because your payment was processed soon after this alert was generated. If you have a financial hold on your account, it will be removed shortly.
If your account activity does reflect a balance due:
You should determine the cause of the balance due and then use the steps below to plan the appropriate course of action.
Please contact the appropriate Financial Aid Office directly. Once the Financial Aid Office updates your account, your financial aid/loans will automatically appear on your next online statement:
You should complete the online waiver form immediately at gallagherstudent.com
The charge for the Student Health Insurance will remain on your bill account activity until the waiver process has been completed. Please allow one business day for the online waiver to be processed and the charge to be removed from your bill account activity.
After you have appropriately resolved your issue and made any necessary payments you should review your account activity again to verify that the changes were made.
If your account activity no longer reflects a balance due
You are done! If you have a financial hold on your account, it will be removed shortly.
If your online bill still reflects a balance due
You should determine the cause of the balance due and use the steps above to determine the appropriate course of action.
If you are still experiencing problems resolving your balance due
Contact One Stop